Privacy Policy

Last updated: December 21, 2024

1. Introduction

KalpOps ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and training services.

By using our services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide, including:

  • Account Information: Name, email address, phone number
  • Billing Information: Billing address, payment method details (processed securely by Razorpay - we do not store card numbers)
  • Profile Information: Company name, website, bio, professional details
  • Communications: Enquiries, feedback, support requests

2.2 Automatically Collected Information

When you access our website, we may automatically collect:

  • IP address and approximate location
  • Browser type and device information
  • Pages visited and time spent
  • Referring website or source

2.3 Cookies & Tracking

We use essential cookies for authentication and session management. We may use analytics tools to understand website usage. You can disable cookies in your browser settings, though some features may not function properly.

3. How We Use Your Information

We use collected information to:

  • Provide and improve our training services
  • Process enrollments and payments
  • Generate invoices with provided billing addresses
  • Communicate about training schedules, updates, and announcements
  • Respond to enquiries and provide support
  • Send relevant marketing communications (with your consent)
  • Analyze usage to improve our website and services
  • Comply with legal obligations

4. Information Sharing

4.1 We Do NOT Sell Your Data

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4.2 Service Providers

We may share information with trusted third-party service providers who assist in our operations:

  • Payment Processors: Razorpay (for secure payment processing)
  • Email Services: For sending transactional and marketing emails
  • Analytics: To understand website usage
  • Hosting: For website and service infrastructure

These providers are contractually obligated to protect your data and use it only for specified purposes.

4.3 Legal Requirements

We may disclose information if required by law, court order, or government request, or to protect our rights, safety, or property.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

  • HTTPS encryption for data transmission
  • Secure authentication mechanisms
  • Limited access to personal data on a need-to-know basis
  • Regular security reviews

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your personal data for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations (e.g., tax records)
  • Resolve disputes and enforce agreements

Upon request, we will delete your data unless retention is required for legal purposes.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access: Request a copy of your personal data
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your data (subject to legal requirements)
  • Opt-out: Unsubscribe from marketing communications
  • Data Portability: Request your data in a portable format

To exercise these rights, contact us at anshul@kalpops.com.

8. Marketing Communications

With your consent, we may send you marketing communications about training programs, new courses, and relevant updates. You can opt-out at any time by:

  • Clicking "unsubscribe" in any marketing email
  • Updating your preferences in your profile
  • Contacting us directly

Transactional emails (enrollment confirmations, schedule updates) are not affected by marketing opt-outs.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., tool documentation, cloud provider sites). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

11. International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence. By using our services, you consent to such transfers. We ensure appropriate safeguards are in place for international data transfers.

12. Limitation of Liability

KalpOps shall not be liable for any damages arising from:

  • Unauthorized access to your data due to factors beyond our reasonable control
  • Data breaches at third-party service providers
  • Your failure to maintain secure login credentials
  • Your sharing of personal information with other participants

13. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Significant changes will be communicated via email or website notice. Continued use of our services after changes constitutes acceptance.

14. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal data, contact us at:

We will respond to your request within 30 days.

15. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Delhi, India.